Cloud System Engineer

Tungsten Automation; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A cloud technology company in Kuala Lumpur is seeking a Cloud Systems Engineer. This role involves managing and optimizing cloud-based systems while providing L2/L3 technical support. The ideal candidate will have hands-on experience with cloud infrastructure, scripting, and troubleshooting to ensure high performance and availability for customers. Familiarity with tools like AWS, Azure, and automation scripting is preferred.

Qualifications

• Experience in managing cloud infrastructure in a professional setting.
• Strong understanding of troubleshooting in cloud environments.
• Familiarity with scripting languages like PowerShell, Python, and Bash.

Responsibilities

• Manage and optimize cloud-based systems.
• Provide L2/L3 technical support for enterprise cloud services.
• Monitor cloud services for performance and cost optimization.

Skills

Cloud infrastructure

Troubleshooting

Scripting

AWS/Azure

Automation scripts

Tools

PowerShell

Python

Bash

Docker

Kubernetes

Terraform

Job description

The Cloud Systems Engineer will be responsible for managing, monitoring, and optimizing cloud-based systems while providing L2/L3 technical support for enterprise cloud services. The ideal candidate will have hands-on experience in cloud infrastructure, scripting, and troubleshooting, ensuring high availability and performance for customers.

Responsibilities

Cloud Infrastructure & Support

• Provide back-end cloud support for customer-facing teams, ensuring SLA compliance
• Monitor cloud services (AWS/Azure) for performance, security, and cost optimization
• Troubleshoot and resolve escalated cloud infrastructure issues (VM, networking, storage, DB)
• Analyze and troubleshoot customer file issues (XML, JSON formats) when required for investigations
• Maintain internal knowledge base (Confluence, KB articles) for incident resolution

Automation & Optimization

• Develop and maintain automation scripts (PowerShell, Python, Bash) for cloud operations
• Knowledge in CI/CD pipeline improvements (Docker, Kubernetes, Terraform - This is a plus)
• Identify and implement cost-saving measures in cloud resource usage

Collaboration & Compliance

• Work with DevOps, Security, and IT teams to ensure Cloud best practices
• Document processes and ensure compliance with IT security policies (ISO 27001, SOC 2)
• Participate in on-call rotation with on-call allowances