Malaysia: Hiring Consultant - Customer Service

Sutherland; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

A leading company in customer service is seeking a motivated Customer Service Consultant to provide exceptional assistance and address customer inquiries. If you are a Mandarin or Cantonese speaker with a passion for helping others, we encourage you to apply. This role will involve answering calls, processing payments, and building rapport with customers.

Qualifications

• Mandarin/Cantonese speaker with basic English communication skills.
• Good customer service skills.
• Excellent spoken and written communication.

Responsibilities

• Answer inbound calls to provide exceptional customer service.
• Respond to inquiries about products and services.
• Up-sell customers to new products or services.

Skills

Customer Service

Communication

Interpersonal Skills

Sales Techniques

Job description

Company Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

• Mandarin/CantoneseSpeaker with basic English communication skills.
• Good Customer Service skills to help customers
• Excellent spoken and written communication
• Strong interpersonal skills including proven rapport-building and sales techniques
• MUST be willing to work in Malaysia

Additional Information

All your information will be kept confidential according to EEO guidelines.