Automotive jobs in United States

Full time

6mo ago , from Executive Recruiters Malaysia

The Aftersales Manager is responsible for overseeing all aspects of the aftersales function, including service, parts, customer care, and warranty administration. This role demands a strong leader who can blend technical understanding with luxury service standards to ensure client satisfaction, team performance, and business growth.

• Ensure all customers receive a seamless, premium aftersales experience consistent with the brand values.
• Manage and resolve escalated customer concerns with professionalism and empathy.
• Drive initiatives to enhance service satisfaction scores and customer loyalty.
• Oversee the daily performance of the service workshop and parts department.
• Ensure optimal scheduling, resource allocation, and workshop productivity.
• Monitor service KPIs including turnaround time, first‑time fix rate, and revenue targets.
• Lead, train, and motivate a high‑performing team of service advisors, technicians, and parts specialists.
• Foster a culture of precision, service excellence, and attention to detail.
• Conduct regular performance reviews and implement staff development plans.

• Identify and implement upselling opportunities including service packages, accessories, and extended warranties.
• Collaborate with marketing to plan and execute aftersales campaigns and client engagement events.
• Work closely with the sales team to ensure a cohesive ownership journey for clients.

• Ensure strict adherence to the operational standards, warranty guidelines, and local regulations.
• Manage warranty claim processes and liaise with automotive company on technical and policy matters.
• Generate and present performance and financial reports to senior management.

• Minimum 5–7 years of experience in a premium/luxury automotive aftersales or service management role.
• Proven leadership skills and experience managing multidisciplinary teams.
• Deep understanding of luxury customer expectations and vehicle technologies.
• Strong commercial acumen and ability to manage budgets, targets, and KPIs.
• Excellent communication, negotiation, and conflict‑resolution skills.
• Familiarity with dealer management systems (DMS) and CRM tools (e.g., CDK, Kerridge).
• Bachelor’s degree in Automotive Technology, Business Administration, or related field preferred.
• Fluency in English; additional languages are advantageous.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.