z/OS Mainframe Storage Support Analyst

BMC Software, Inc.; Jalisco; Presencial; MXN 700,000 - 900,000; Jornada completa

Descripción de la vacante

A leading software company is seeking a Technical Support Analyst to join their fast-paced team in Jalisco, Mexico. This role involves troubleshooting customer issues with mainframe products, requiring solid knowledge of z/OS technologies and excellent communication skills. You will directly impact customer satisfaction through effective problem resolution and collaboration with engineering teams. The company values diversity and encourages candidates from all backgrounds to apply. Competitive benefits and a supportive work environment are part of the commitment to employees.

Formación

• 5+ years of hands-on experience with z/OS mainframe technologies including JCL, JES, USS.
• Skilled in diagnosing mainframe software issues using logs, traces, and dumps.
• Experience in SMP/E and z/OSMF.

Responsabilidades

• Investigate, troubleshoot, and resolve complex customer issues related to BMC products.
• Ensure clarity and professionalism in communications with customers.
• Document all technical interactions and resolution steps.

Conocimientos

Customer-centric mindset

Verbal and written communication skills

Analytical approach to problem-solving

Familiarity with z/OS mainframe technologies

Diagnosing mainframe software issues

Proficiency in z/OS Storage Management tools

Familiarity with UNIX file systems

Educación

BS in Computer Systems or related technical field

Herramientas

z/OS

SMP/E

TCP/IP

Oracle/DB2 databases

Descripción del empleo

A leading software company is seeking a Technical Support Analyst to join their fast-paced team in Jalisco, Mexico. This role involves troubleshooting customer issues with mainframe products, requiring solid knowledge of z/OS technologies and excellent communication skills. You will directly impact customer satisfaction through effective problem resolution and collaboration with engineering teams. The company values diversity and encourages candidates from all backgrounds to apply. Competitive benefits and a supportive work environment are part of the commitment to employees.