WFH Customer Service Representative

Qualfon; Monterrey; Presencial; MXN 85.239 - 121.401; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Apoyo personal y profesional

Entrenamiento 100% pagado

Bonificación mensual

Seguro de vida

Vacaciones pagadas

Afiliación al IMSS

AFORE

INFONAVIT

FONACOT

15 días de aguinaldo

Descripción de la vacante

Una empresa innovadora busca un Agente de Servicio al Cliente para unirse a su equipo en Monterrey. En esta emocionante posición, serás responsable de ayudar a los clientes con sus consultas sobre ventas de ropa y calzado, asegurando que cada interacción sea profesional y amigable. Se valoran las habilidades de comunicación en inglés y español, así como la capacidad de trabajar en un entorno dinámico y de alta presión. Ofrecemos un entorno de trabajo colaborativo y oportunidades de desarrollo profesional a través de nuestro programa universitario. Si tienes pasión por el servicio al cliente y deseas crecer en tu carrera, esta es tu oportunidad.

Formación

• Habilidades de comunicación verbal y escrita en inglés y español.
• Capacidad para trabajar en un entorno de alta energía y multitarea.

Responsabilidades

• Atender llamadas de clientes y proporcionar asistencia con ventas y devoluciones.
• Mantener una actitud positiva y un excelente servicio al cliente.

Conocimientos

Comunicación verbal y escrita

Flexibilidad en el horario de trabajo

Proficiencia en aplicaciones de Windows

Capacidad de escritura

Resolución de problemas

Educación

Diploma de secundaria/GED o equivalente

Herramientas

MS Office

Sistema de despacho asistido por computadora

Descripción del empleo

Direct message the job poster from Qualfon

Qualfon's mission is to help as many people as possible pursue their calling, create an ever-increasing number of career development opportunities, and be the agent of choice for all our clients.

We offer:

1. Continue your education and earn a college degree through our Qualfon University program
2. FREE personal and professional support through the Qualfon Care Coaches program
3. Salary of $75.00 MXN per effective hour worked (before taxes)
4. Monthly bonus based on operational metrics
5. 100% paid training from the first hour
6. 2 days off
7. Start date: February 4, 2025
8. Last day of hiring: March 28, 2025
9. As required by law from the first day of training
10. Mexican Social Security Institute (IMSS) affiliation
11. AFORE (National Insurance Fund)
12. INFONAVIT (National Insurance Fund)
13. FONACOT (National Insurance Company)
14. 15 days of Christmas bonus
15. Vacation pay as required by law after one year of employment
16. Life insurance

What you'll do as a Service Agent Customer Service:

1. Answer incoming calls from customers who need assistance with the clothing, footwear, and accessories sales application, follow up on the shipping and packaging process, handle returns, and ensure customer service is provided.
2. Respond to customer questions and concerns and ensure all inquiries are handled and documented in a timely and professional manner.
3. Ability to interact and thrive in a high-volume environment.
4. Provide an appropriate sense of urgency when responding to customer requests.
5. Maintain a positive attitude, friendliness, and exceptional customer service when corresponding with customers.
6. Participate in designated team meetings to improve the overall department and/or enhance the quality of customer service.
7. Effectively advise the trainer, floor support, or team leader quickly and thoroughly to inform them of any problems or unusual issues that may lead to escalation or a dissatisfied customer, so that alternative action can be taken when necessary.
8. Think outside the box to troubleshoot process exceptions and recommend solutions.
9. Responsible for entering accurate information in a timely manner into the computer-aided dispatch system: detailed documentation is required for shift change or for potential future investigation purposes.

What skills will you need?

1. Sensitive and articulate verbal and written communication skills in both English (intermediate - advanced C1) and Spanish
2. Flexible work schedule in operations
3. Proficiency in Windows PC applications, including MS Office and the Internet
4. Ability to type 25 words per minute with 90% accuracy
5. Ability to operate multiple computer programs
6. High school diploma/GED or equivalent
7. Eighteen (18+) years of age or older at the date of hire
8. Qualified candidates should be comfortable in a multitasking, high-energy environment. They should be problem-solvers, creative, and analytical, with a passion for excellent customer service.

EQUAL OPPORTUNITY STATEMENT: QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex, ethnicity, national origin, religion, gender, sexual orientation, gender identity, age, disability, genetic information, marital status, ancestry, status as a covered veteran, uniform servicemember status and any other characteristic protected under applicable federal, state or local law.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service
• Telecommunications