Customer Service Agents - Español - CDMX

Concentrix; Santiago de Querétaro; On-site; MXN 201,000 - 290,000; Full time

Benefits offered by this job

Endless career opportunities

Competitive salary

Inclusive perks and benefits

Monthly performance incentives

Performance incentives

Job summary

A global customer experience solutions company is seeking Customer Service Agents in Mexico City. You will provide exceptional customer service, resolving routine issues while maintaining a professional demeanor. Ideal candidates are detail-oriented, possess strong communication skills, and have a high school diploma. Join a diverse team and enjoy career development opportunities with various inclusive perks.

Qualifications

• Intermediate - Advanced English level required.
• 6 months minimum of experience in Call center customer service desired.
• Ability to communicate effectively, both in writing and verbally.
• Strong computer navigation skills and PC knowledge.
• Ability to work under constant changes and multitask.

Responsibilities

• Interface with customers via inbound and outbound calls.
• Resolve routine problems regarding client products or services.
• Maintain a pleasant and professional tone in customer contact.
• Communicate effectively in writing and verbally; maintain a pleasant and professional tone.

Skills

Customer Service Orientation

Effective Communication

Attention to Detail

Multitasking

Problem Solving

Education

High School diploma or equivalent

Tools

PC knowledge

Job description

Job Title: Customer Service Agents - Español - CDMX

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Job Type: Full-Time

Location: Insurgentes Sur, Mexico City

WHAT’S IN IT FOR YOU?

• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
• Endless career opportunities and clear paths for career development
• A competitive salary
• Inclusive perks and benefits
• Opportunity for monthly performance incentives
• Great weekly, biweekly and monthly activities
• Great raffles and prizes

What You Want Matters To Us

Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you.

No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts.

This role is the perfect opportunity for someone considering a career in customer services.

WHAT WOULD YOU BRING TO OUR TEAM?

Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.

TO BECOME A PART OF OUR TEAM:

• Courteous with strong customer service orientation
• Intermediate - Advanced English level
• High School diploma or equivalent required
• 6 months minimum of experience in Call center customer service (Desired)
• Ability to work under constant changes
• Multitasking
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively, both in writing and verbally
• Reliable with strong attention to detail
• Skilled in multitasking; including the ability to be flexible and adapt to change quickly
• Tolerance of repetitive work in a fast-paced, high-production work environment
• Ability to work as a team member as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Shift rotation capability as needed
• Based on location and / or program, additional experience / skills may be required

CALL US HOME:

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.