Representante del servicio de atención al cliente

Cart.com; Ciudad de México; On-site; MXN 152,334 - 182,466; Full time

Benefits offered by this job

Up to $15,000 MXN salary before taxes

Paid training

Hiring bonus of $2,500 MXN

Performance bonuses up to 30%

Food vouchers

30-day aguinaldo

35% vacation bonus

Comprehensive life and medical insurance

Job summary

A growing e-commerce company in Mexico City is seeking enthusiastic individuals for an entry-level customer service role. You will provide exceptional support through various channels and solve customer issues while maintaining high service quality. Offering a competitive salary, benefits, and opportunities for internal growth. Advanced English skills required.

Qualifications

• Must submit resume in English.
• Advanced English skills are necessary.

Responsibilities

• Provide exceptional support to customers via text, email, phone, or live chat.
• Solve problems quickly and professionally.
• Work closely with internal teams to deliver effective solutions.
• Maintain accurate records of interactions.
• Build genuine connections with customers.

Skills

Advanced English skills

Customer service

Job description

Overview

Join Our Growing Customer Service Team at Cart.com!

Looking for an entry-level role where you can make a real impact and grow your career?

At Cart.com, we’re redefining commerce and customer experiences. With a presence in the USA, Poland, and Mexico, we support global brands by delivering exceptional customer service. Our team in Querétaro is expanding rapidly, and we’re excited to offer bilingual, enthusiastic individuals the chance to be part of something big.

What You’ll Do

• Provide exceptional support to customers via text, email, phone, or live chat.
• Solve problems quickly and professionally, ensuring every interaction leaves a positive impression.
• Work closely with internal teams to deliver effective solutions for customer needs.
• Maintain accurate records of interactions to ensure the highest quality of service.
• Build genuine connections with customers, creating memorable experiences.

Why You’ll Love It Here

• Pay up to $15,000 MXN (before taxes)
• 8-hour shifts, 48 hours per week, M-F
• Paid training + $2,500 MXN hiring bonus
• Performance bonuses of up to 30% of your monthly salary
• Food vouchers, 30-day aguinaldo, and 35% vacation bonus
• Comprehensive life and medical insurance
• Growth opportunities as we continue to expand—be part of a company that promotes from within!

Qualifications

• Please submit your resume in ENGLISH.
• Advanced English skills are necessary.

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative and Customer Service
• Industries: Software Development and Consumer Services