Customer Service Representative Bilingual

CRH Talento en IT; Ciudad de México; Híbrido; MXN 233.578 - 279.781; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Direct Hiring

Law Benefits

Enhanced Employee Benefits

Descripción de la vacante

A leading IT services company is seeking a Bilingual Customer Service Representative. The role is designed for entry-level professionals and involves providing exceptional service through handling inbound calls related to vehicle financing. Candidates must demonstrate a customer service mindset and English proficiency. A Bachelor's degree is preferred, but candidates with some college are acceptable. This position offers a hybrid work model and requires both on-site and remote work flexibility.

Formación

• Candidates with some college or university are allowed.
• Proven English proficiency – both spoken and written (preferably native English or language certification).
• Customer service mindset.
• High Volume Call Center Experience.

Responsabilidades

• Provide positive customer experience while handling routine inbound calls.
• Take ownership of each call to transform customer experience.
• Manage call flow progression effectively.
• Utilize online knowledge-based materials for assistance.
• Research, explain, and correct required items.
• Discuss past due accounts with customers.
• Remain knowledgeable about process and technology changes.

Conocimientos

Customer service mindset

English proficiency (both spoken and written)

High Volume Call Center Experience

Educación

Bachelor's degree preferred

Descripción del empleo

Position

Customer Service Representative Bilingual

Location

San Mateo Nopala, Naucalpan, Estado de México

Work Model

• Hybrid Model
• Weekly schedule of 48 hours.
• Operation hours:
• Flexible Shift: On-Site Monday to Thursday (07:00 am to 04:00 pm / 08:00 am to 05:00 pm / 09:00 am to 06:00 pm / 10:00 am to 07:00 pm)
• Remote: Fridays (07:00 am to 04:00 pm / 08:00 am to 05:00 pm / 09:00 am to 06:00 pm / 10:00 am to 07:00 pm)
• Remote: One Saturday per month (07:00 am to 03:00 pm)

Benefits

• Pay rate: $23K MXN Monthly
• Direct Hiring
• Law Benefits
• Enhaced Employee Benefits

Requirements

• Bachelor's degree is preferred. Candidates with some college or university are allowed.
• Proven English proficiency – both spoken and written (preferably native English or language certification).
• Customer service mindset.
• High Volume Call Center Experience

Key Responsibilities

• Provide positive customer experience while appropriately handling routine inbound calls and/or chats related to vehicle financing, including but not limited to payment extensions, due date changes, payment research, and support of self‑services available online.
• Take ownership of each call to transform customer experience in every moment to build lifetime relationships; representatives are empowered to resolve customer needs independently and are expected to:
• Manage call flow progression effectively to meet customer service level expectations while delivering best in class service.
• Utilize online knowledge‑based materials and navigate multiple applications to assist with call handling and decision making.
• Research, explain, and correct required items such as misapplied payments or payoffs and balance disputes.
• Clearly explain process requirements and obtain required information from customers.
• Discuss past due accounts with customers and obtain acceptable arrangements to get the account up to date.
• Possess workplace agility:
• Remain knowledgeable and prepared for upcoming changes to processes and technology.
• Embrace the call center environment and deliver best in class customer service by leveraging all resources to maintain expected productivity levels
• Be prepared to engage and contribute positively to a collaborative, team‑based environment.

Contact Details

[e-mail]

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting