Bilingual Customer Service Agent

Qualfon Philippines; Ciudad de México; On-site; MXN 156,000 - 246,000; Full time

Benefits offered by this job

Performance bonus

Onboarding training

Statutory benefits

Career development

Qualfon University access

Coursera access

Care Coaches

Referral program

Multicultural environment

Job summary

Qualfon is hiring bilingual Customer Service Agents to work 100% onsite in Mexico City. You will provide high-quality service in English and Spanish, resolving inquiries with empathy and professionalism.

We offer paid training from day one, statutory benefits, career growth, and access to Qualfon University and Coursera. Join a collaborative, multicultural team with supportive coaching and advancement opportunities.

Qualifications

• High school diploma completed.
• English proficiency at least B2+ (spoken and written).
• Strong communication and customer service skills.
• Typing speed 25 wpm with 90% accuracy.
• Available for 100% onsite and with rotating schedules.
• Must be 18 years or older.
• Complete employment documentation (CURP, NSS, RFC/Tax Certificate).

Responsibilities

• Provide personalized, high-quality customer service in English and Spanish.
• Actively listen to customers and resolve inquiries with empathy and professionalism.
• Provide clear and accurate information while supporting customer needs.
• Focus on delivering a positive customer experience from the first interaction.
• Manage multiple tasks while maintaining service quality and attention to detail.

Skills

Bilingual English/Spanish

Typing 25 wpm

MS Office

Customer service

Communication skills

Problem solving

Multitasking

Education

High school diploma

Tools

MS Office

Internet tools

Job description

OVERVIEW

Join the Team!

Are you looking for a stable opportunity with growth opportunities, benefits, and a positive work environment?

We are hiring Bilingual Customer Service Agents to work 100% onsite in Mexico City.

Join a company that values your professional development, well-being, and growth.

RESPONSIBILITIES

What will you do in this role?

As a Bilingual Customer Service Agent, you will:

• Provide personalized, high-quality customer service in English and Spanish.
• Actively listen to customers and resolve inquiries with empathy and professionalism.
• Provide clear and accurate information while supporting customer needs.
• Focus on delivering a positive customer experience from the first interaction.
• Manage multiple tasks while maintaining service quality and attention to detail.

QUALIFICATIONS

What are we looking for?

• English proficiency: B2+ (spoken and written).
• Completed high school diploma.
• Strong communication and customer service skills.
• Problem-solving skills and attention to detail.
• Basic knowledge of MS Office and internet tools.
• Ability to type at least 25 words per minute with 90% accuracy.
• Customer service or Call Center experience is preferred.
• Availability to work 100% onsite and with flexible/rotating schedules.
• Must be 18 years or older.
• Complete employment documentation, including CURP, NSS, RFC/Tax Certificate, and any other required documents.

What We Offer

• Competitive salary + performance bonus.
• 100% paid training from day one.
• Statutory benefits.
• Career growth and professional development opportunities.
• Free access to Qualfon University and Coursera.
• Support and guidance from our Care Coaches.
• Employee referral bonus program.
• Collaborative and multicultural work environment.

Virtual Interview Requirement

Candidates participating in the recruitment process virtually are required to turn on their camera during the interview.

Ready to take the next step in your career?