Customer Service Representative

Peerless-AV; General Escobedo; Presencial; MXN 167.000 - 201.000; Jornada completa

Descripción de la vacante

Peerless-AV is seeking a Customer Care Representative to provide accurate product information and support to both new and existing customers. This on-site role collaborates with Sales, Accounting, Production and Shipping to ensure orders are processed correctly and shipped on time.

The position requires 2 years of customer service experience, bilingual Spanish/English, and proficiency with Microsoft Office and AI platforms. Mon-Fri, 9:00–18:00, on-site in Nuevo León.

Formación

• 2 years minimum experience in customer service or related area.
• Bilingual Spanish and English required.
• Strong communication and problem-solving skills.
• Attention to detail and organizational abilities.
• Willingness to learn internal processes (POs, RMAs, ETAs).

Responsabilidades

• Generate and send invoices to customers.
• Send tracking numbers and manage order-related inquiries.
• Process Purchase Orders and assist with general product inquiries.
• Follow up on warranty cases and communicate ETAs with customers.
• Maintain internal documents and documentation control.
• Coordinate with Sales, Accounting, Production and Shipping to ensure on-time shipments.

Conocimientos

Customer service

Verbal and written communication

Problem-solving

Attention to detail

Organizational skills

Bilingual Spanish/English

Basic math

Online research

Herramientas

Microsoft Office

Ai platforms

Descripción del empleo

Company Description

Peerless-AV® is a leading designer and manufacturer of award-winning audio solutions for over 75 years. Our AV solutions range from interactive kiosks, outdoor displays, video wall mounts and more. You may not know Peerless-AV® by name, but you have likely seen our products in malls, amusement parks, hotels, sport stadiums and/or different restaurant drive-thru.

• We are leading the industry by providing our customers with standard-setting product quality, service and value.
• We strive to create a fun work environment throughout the year, not just during the holiday seasons. Employees look forward to our company parties with raffles, contests, lunch and laughs.

Company Description

Peerless-AV® is a leading designer and manufacturer of award-winning audio solutions for over 75 years. Our AV solutions range from interactive kiosks, outdoor displays, video wall mounts and more. You may not know Peerless-AV® by name, but you have likely seen our products in malls, amusement parks, hotels, sport stadiums and/or different restaurant drive-thru.

• We are leading the industry by providing our customers with standard-setting product quality, service and value.
• We strive to create a fun work environment throughout the year, not just during the holiday seasons. Employees look forward to our company parties with raffles, contests, lunch and laughs.

Job Description

The Customer Care Representative provides accurate product information and support to both new and existing customers.

This role collaborates closely with Sales, Accounting, Production, and Shipping to ensure all orders are processed correctly and shipped on time.

The Customer Care Representative serves as the primary point of contact between customers and internal departments, coordinating communication, resolving issues, and ensuring all customer needs are fully addressed throughout the order and support cycle.

To perform this role effectively, the representative must demonstrate strong proficiency in modern information technologies, including email communication, text messaging, Video conferencing, Ai‑based platforms, and other digital tools used for customer interaction and internal coordination, ensuring efficient communication, timely follow‑up, and accurate processing of customer requests across multiple channels.

This position offers an initial monthly compensation range of $15,000 to $18,000 MXN before taxes. The regular work schedule is on site Monday - Friday, from 9:00 a.m. to 6:00 p.m., including a one‑hour lunch break.

Qualifications

Experience

• 2 years minimun experience of Customer Service or related area is requiered
• Suitable for recent graduates with internships, social service, or initial professional experience.

Skills/Abilities

• Solid understanding of customer satisfaction principles.
• Exceptional communication skills (verbal and written).
• Strong problem‑solving ability.
• Attention to detail in administrative and customer‑facing tasks.
• Strong organizational skills.
• Ability to conduct basic online research with guidance.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Ability to perform basic math operations (percentages, totals, simple calculations).
• Bilingual (Spanish and English required).
• Familiarity with Ai platforms.
• Willingness to learn internal processes such as PO’s, RMA’s, ETA confirmations, and documentation control.

Essential Results

• Generate invoices.
• Send invoices to customers.
• Send tracking numbers to customers.
• Process Purchase Orders (PO’s).
• Assist customers with general inquiries related to products, invoices, shipments, or warranties.
• Follow up on warranty cases for customers.
• Confirm ETA’s with PAV US and communicate them to customers.
• Control internal documents (receipt acknowledgements, customer tax information, etc.).
• Process RMA’s (Return Merchandise Authorizations).
• Perform other duties as assigned.

Additional Information

All your information will be kept confidential according to EEO guidelines and Mexican Labor Laws.