Bilingual Customer Care Specialist - Onsite Mexico City

Qualfon Philippines; Ciudad de México; On-site; MXN 156,000 - 246,000; Full time

Benefits offered by this job

Performance bonus

Onboarding training

Statutory benefits

Career development

Qualfon University access

Coursera access

Care Coaches

Referral program

Multicultural environment

Job summary

Qualfon is hiring bilingual Customer Service Agents to work 100% onsite in Mexico City. You will provide high-quality service in English and Spanish, resolving inquiries with empathy and professionalism.

We offer paid training from day one, statutory benefits, career growth, and access to Qualfon University and Coursera. Join a collaborative, multicultural team with supportive coaching and advancement opportunities.

Qualifications

• High school diploma completed.
• English proficiency at least B2+ (spoken and written).
• Strong communication and customer service skills.
• Typing speed 25 wpm with 90% accuracy.
• Available for 100% onsite and with rotating schedules.
• Must be 18 years or older.
• Complete employment documentation (CURP, NSS, RFC/Tax Certificate).

Responsibilities

• Provide personalized, high-quality customer service in English and Spanish.
• Actively listen to customers and resolve inquiries with empathy and professionalism.
• Provide clear and accurate information while supporting customer needs.
• Focus on delivering a positive customer experience from the first interaction.
• Manage multiple tasks while maintaining service quality and attention to detail.

Skills

Bilingual English/Spanish

Typing 25 wpm

MS Office

Customer service

Communication skills

Problem solving

Multitasking

Education

High school diploma

Tools

MS Office

Internet tools

Job description

Qualfon is hiring bilingual Customer Service Agents to work 100% onsite in Mexico City. You will provide high-quality service in English and Spanish, resolving inquiries with empathy and professionalism.

We offer paid training from day one, statutory benefits, career growth, and access to Qualfon University and Coursera. Join a collaborative, multicultural team with supportive coaching and advancement opportunities.