Customer Service Representative

Flex; Aguascalientes; Presencial; MXN 167.000 - 279.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Descripción de la vacante

Flex in Aguascalientes is seeking a Customer Service Representative to support our teams who design, build and deliver innovative products for customers. You will handle inquiries, resolve issues and coordinate with order, logistics and production teams to meet customer requirements.

We're looking for a candidate with a Bachelor's degree or equivalent and at least one year in customer service. Strong English communication and a proactive approach are essential to exceed customer expectations in

Formación

• Bachelor’s degree or equivalent
• At least 1 year of experience in customer service
• Strong communication and problem-solving skills

Responsabilidades

• Provide high-quality customer service using company systems
• Resolve inquiries and complaints with one-call resolution
• Maintain service standards under high-volume conditions
• Coordinate with Orderboard, RMA, CMA, AR, OTD and related processes
• Interpret customer needs and provide solutions as needed
• Communicate clearly in English to ensure customer understanding
• Track metrics and act on KPIs to improve service
• Collaborate with warehouse, logistics, production teams to fulfill orders
• Assist in production planning and delivery coordination

Conocimientos

Customer Service

English Communication

Educación

Bachelor's degree (BA or BS) or equivalent

Descripción del empleo

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Summary:

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative located in Flex Aguascalientes.

Responsibilities:

• Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs
• Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution
• Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers
• Interpret customer needs, recognize symptoms, causes and solutions.
• Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed
• Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension
• In charge of tracking relevant metrics and drive action items based on results KPIs.
• Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process.
• SOX controls knowledge validation prices, incoterms, terms of payment and agreements.
• Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records.
• Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.
• Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer
• Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process.
• Create CMF, MRF and PQR.
• Involve in CFT, Operations and customer meetings.

Qualifications:

• Typically requires a Bachelor’s degree (BA or BS) or equivalent work experience.
• Typically requires 1 year experience in a Customer Service-related position.

What you’ll receive for the great work you provide:

• Competitive Salary.
• Life & Medical insurance.
• Christmas Bonus.
• Food Coupons.
• Saving Fund.

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).