VIP Concierge: Elevate Guest Experiences & Service

Hilton; México; Remote; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Incredible travel perks

Paid parental leave

Mental health resources

Paid time off

Job summary

Hilton in Mexico is seeking a Concierge to brighten guests' stays by delivering memorable hospitality and personalized services. You will handle dining, transportation, events, and local attractions, ensuring VIP guests receive seamless registration and elevated service.

Join a team that values integrity, leadership, teamwork, ownership, and a sense of urgency to create exceptional experiences for every guest.

Responsibilities

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Manage guest communications: Receive and deliver messages, mail, packages, and faxes
• Support VIP guests: Facilitate seamless registration and elevated service for high priority guests
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs

Job description

Hilton in Mexico is seeking a Concierge to brighten guests' stays by delivering memorable hospitality and personalized services. You will handle dining, transportation, events, and local attractions, ensuring VIP guests receive seamless registration and elevated service.

Join a team that values integrity, leadership, teamwork, ownership, and a sense of urgency to create exceptional experiences for every guest.