Butler Concierge - Elevate Guest Hospitality & Service

Hilton; Ciudad de México; On-site; MXN 180,000 - 240,000; Full time

Job summary

Hilton is seeking a dedicated Butler Concierge in Mexico City to provide personalized hospitality and memorable guest experiences on-site. You will greet residents and guests with warmth, manage inquiries, and coordinate daily services to ensure a smooth stay.

The role emphasizes safety, responsiveness, and a proactive attitude in delivering exceptional service that reflects Hilton's values.

Qualifications

• High School Diploma/University Degree (list highest required level only)
• X years of experience in Y (e.g., hotel management)
• License or Certification
• Languages

Responsibilities

• Create a warm welcome: Greet residents and guests with an upbeat and professional attitude
• Respond to resident needs: Provide information, resolve concerns, and handle inquiries with care and efficiency
• Support daily services: Answer phones, retrieve packages, mail, and faxes, and coordinate resident requests
• Ensure safety and security: Monitor building activity, report concerns, and assist in emergency situations

Skills

Languages

Education

High School Diploma/University Degree (list highest required level only)

Job description

Hilton is seeking a dedicated Butler Concierge in Mexico City to provide personalized hospitality and memorable guest experiences on-site. You will greet residents and guests with warmth, manage inquiries, and coordinate daily services to ensure a smooth stay.

The role emphasizes safety, responsiveness, and a proactive attitude in delivering exceptional service that reflects Hilton's values.