Guest Experience Agent - Warm Hospitality & Upsell Pro

Hilton; Ciudad de México; Sur place; MXN 156 000 - 234 000; Plein temps

Résumé du poste

Hilton in Mexico City is seeking a Telephone Guest Service Agent to deliver warm hospitality, assist guests with check-in and check-out, and provide accurate information about rooms, rates, and on-site services.

You will respond to guest requests with care, use the POS system accurately, promote hotel amenities to maximize revenue, and contribute to a memorable stay by ensuring smooth communications and attentive service.

Responsabilités

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Description du poste

Hilton in Mexico City is seeking a Telephone Guest Service Agent to deliver warm hospitality, assist guests with check-in and check-out, and provide accurate information about rooms, rates, and on-site services.

You will respond to guest requests with care, use the POS system accurately, promote hotel amenities to maximize revenue, and contribute to a memorable stay by ensuring smooth communications and attentive service.