Room Service Concierge — Hospitality & Upsell Expert

Hilton; Región Costa Norte; Vor Ort; MXN 67.000 - 100.000; Vollzeit

Zusammenfassung

Hilton in Mexico is seeking a Room Service Order Taker to enhance guest experiences by processing in-room dining orders and delivering hospitality with warmth. You will learn the menu details, handle guest questions, and uphold accuracy in order entry and payments.

The role focuses on delivering exceptional service, upselling menu items, and contributing to a memorable stay for guests in a full-time, on-site setting.

Qualifikationen

• Excellent guest service skills.
• Ability to communicate clearly with guests and team members.
• Strong attention to detail when taking and processing orders.

Aufgaben

• Delight our guests: maintain upbeat and friendly interactions with guests.
• Answer calls promptly: respond to Room Service requests in a timely manner.
• Take orders with care: input orders into POS system accurately.
• Master the menu: learn all menu items, promotions, and specials to answer questions confidently.
• Upsell offerings: suggest sides, desserts, drinks, and promotions.
• Process payments with accuracy: reconcile checks, verify totals, and handle cash per guidelines.

Kenntnisse

Customer service

Communication

Attention to detail

Multitasking

Jobbeschreibung

Hilton in Mexico is seeking a Room Service Order Taker to enhance guest experiences by processing in-room dining orders and delivering hospitality with warmth. You will learn the menu details, handle guest questions, and uphold accuracy in order entry and payments.

The role focuses on delivering exceptional service, upselling menu items, and contributing to a memorable stay for guests in a full-time, on-site setting.