Guest Experience Concierge

Hilton; Región Costa Norte; Sur place; MXN 180 000 - 240 000; Plein temps

Résumé du poste

Hilton in Mexico seeks a Receptionist to welcome guests, complete check-in/check-out, and share information about hotel services and local attractions. You will play a key role in delivering the warm, memorable hospitality Hilton is known for, while maintaining professional standards and guest comfort.

Responsibilities include handling guest requests, processing payments at the front desk, coordinating with bell staff, and providing accurate information to ensure smooth stays.

Responsabilités

• Deliver a warm welcome: greet guests on arrival and assist with check-in
• Support efficient check-out: verify charges and process payments accurately
• Provide hotel and local knowledge: share information about services, rooms, rates, promotions
• Promote hotel services: upsell amenities to maximize revenue
• Delight our guests: respond to requests and resolve concerns promptly

Description du poste

Hilton in Mexico seeks a Receptionist to welcome guests, complete check-in/check-out, and share information about hotel services and local attractions. You will play a key role in delivering the warm, memorable hospitality Hilton is known for, while maintaining professional standards and guest comfort.

Responsibilities include handling guest requests, processing payments at the front desk, coordinating with bell staff, and providing accurate information to ensure smooth stays.