Head Concierge & VIP Services Leader

Hilton; Tulum; On-site; MXN 550,000 - 850,000; Full time

Job summary

Hilton is seeking a Chief Concierge to oversee the concierge desk, VIP services, and cross-department coordination to deliver memorable guest experiences at our property in Quintana Roo, Mexico. You will lead a team to maintain the highest standards of service and professionalism.

The role requires proven concierge or guest service experience, strong leadership, excellent communication, and flexibility to work nights, weekends, and holidays.

Qualifications

• Proven experience in a concierge or guest service role.
• Strong leadership and team management skills.
• Knowledge of local attractions, dining, events, and activities.
• Excellent communication and interpersonal skills, with the ability to handle high-pressure situations and guest requests.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Familiarity with hotel property management systems (PMS) and concierge systems.

Responsibilities

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Manage guest communications: Receive and deliver messages, mail, packages, and faxes
• Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs

Skills

Concierge experience

Leadership

Communication skills

Customer service

English proficiency

PMS systems

Concierge systems

Tools

PMS systems

Concierge systems

Job description

Hilton is seeking a Chief Concierge to oversee the concierge desk, VIP services, and cross-department coordination to deliver memorable guest experiences at our property in Quintana Roo, Mexico. You will lead a team to maintain the highest standards of service and professionalism.

The role requires proven concierge or guest service experience, strong leadership, excellent communication, and flexibility to work nights, weekends, and holidays.