Guest Experience Concierge — Elevate VIP Stays

Hilton; Tulum; Vor Ort; MXN 180.000 - 240.000; Vollzeit

Zusammenfassung

Hilton in Quintana Roo invites you to join our Hotels team as a Concierge, delivering memorable experiences and warm hospitality to every guest.

Respond to inquiries, arrange dining, transportation, tours, and special services, while coordinating VIP guest needs and promoting hotel offerings.

You will be part of an award‑winning culture that values integrity, leadership, teamwork, and ownership, supporting guests from arrival to departure with care.

Qualifikationen

• Excellent guest service and communication skills.
• Ability to handle multiple requests with poise and efficiency.
• Strong problem solving and decision making in fast-paced environments.

Aufgaben

• Delight guests by promptly addressing inquiries and requests.
• Offer recommendations for dining, transportation, events, tours, and local attractions.
• Coordinate special services such as medical care, childcare, flowers, and personalized guest needs.
• Manage guest communications including messages, mail, packages, and faxes.
• Support VIP guests with seamless registration and elevated service.
• Promote hotel offerings and encourage participation in hotel programs.

Kenntnisse

Guest service

Communication

Problem solving

Multitasking

Jobbeschreibung

Hilton in Quintana Roo invites you to join our Hotels team as a Concierge, delivering memorable experiences and warm hospitality to every guest.

Respond to inquiries, arrange dining, transportation, tours, and special services, while coordinating VIP guest needs and promoting hotel offerings.

You will be part of an award‑winning culture that values integrity, leadership, teamwork, and ownership, supporting guests from arrival to departure with care.