Guest Experience Concierge - VIP & Local Experiences

Hilton; Baja California Sur; On-site; MXN 180,000 - 240,000; Full time

Job summary

Hilton in Mexico is seeking a Concierge to brighten guests’ stays by delivering exceptional service and memorable experiences. You will respond to inquiries, arrange dining, transportation, events, and local activities, and coordinate special services to ensure a seamless guest experience.

You’ll also assist VIP guests and promote hotel programs, contributing to Hilton’s renowned hospitality. As part of Hilton’s global team, you’ll help create the warm, light-filled atmosphere that defines our

Responsibilities

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
• Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
• Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Receive and deliver messages, mail, packages, and faxes
• Facilitate seamless registration and elevated service for VIP guests
• Share marketing materials and encourage use of hotel services and programs

Job description

Hilton in Mexico is seeking a Concierge to brighten guests’ stays by delivering exceptional service and memorable experiences. You will respond to inquiries, arrange dining, transportation, events, and local activities, and coordinate special services to ensure a seamless guest experience.

You’ll also assist VIP guests and promote hotel programs, contributing to Hilton’s renowned hospitality. As part of Hilton’s global team, you’ll help create the warm, light-filled atmosphere that defines our