Guest Experience Concierge

Hilton; Ciudad de México; On-site; MXN 201,000 - 268,000; Full time

Job summary

Hilton in Mexico City is seeking a Guest Service Agent to be the first point of contact for guests, handling check-ins, check-outs, and inquiries to ensure a smooth stay. You will use the PMS and hotel systems, greet guests warmly, upsell services, and resolve issues promptly, contributing to memorable experiences and the hotel’s renowned hospitality.

Ideal candidates will have guest service or front office experience, strong communication skills, and the ability to multitask in a fast-paced

Qualifications

• Experience in a guest service or front office role.
• Strong communication and interpersonal skills.
• Proficiency in front office procedures and PMS.
• Excellent multitasking in a fast-paced environment.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Skills

Guest service experience

Communication skills

PMS familiarity

Multitasking

English proficiency

Tools

Hotel PMS

Job description

Hilton in Mexico City is seeking a Guest Service Agent to be the first point of contact for guests, handling check-ins, check-outs, and inquiries to ensure a smooth stay. You will use the PMS and hotel systems, greet guests warmly, upsell services, and resolve issues promptly, contributing to memorable experiences and the hotel’s renowned hospitality.

Ideal candidates will have guest service or front office experience, strong communication skills, and the ability to multitask in a fast-paced