Trabajos de Collections Associate L en Las Pintas | WhatJobs

FASA para Look and Do; Tlaquepaque, Las Pintas; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology solutions provider seeks a Collections Associate (Level 1) in Tlaquepaque. The role involves collecting payments, managing disputes, and collaborating with sales teams. Ideal candidates will have strong negotiation skills, excellent communication abilities, and proficiency in Microsoft Excel, as well as 1–2 years of experience. This full-time position offers a competitive salary and a comprehensive benefits package including vacation days and healthcare coverage.

Servicios

30 days of Christmas bonus

40% vacation premium

12 vacation days plus 2 floating days

Vision and dental assistance

Life insurance

Healthcare insurance

10% food/pantry vouchers

Wellbeing program for employees

Growth opportunities

Responsabilidades

• Collect payment from customers through calls and negotiate payment plans.
• Follow up on disputes and collect outstanding balances.
• Manage accounts and take actions like credit holds.
• Collaborate with sales teams on order release and customer files.

Conocimientos

Strong negotiating abilities

Excellent verbal and written communication

Fluent in English

Ability to work independently

Ability to build and maintain relationships

Proficiency with Microsoft Excel

Educación

1–2 years of experience

Herramientas

Oracle or other ERP systems

Descripción del empleo

Collections Associate (Level 1)

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served. A Fortune 154 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle, connecting customers to the right technology at the right place, time, and price.

Arrow Electronics is looking for a collections professional to join our team in Guadalajara. This position is part of our Credit and Collections team and will work with Arrow customers to provide them with options for payment collection. This individual will be empowered to make business decisions within set guidelines to best assist customers and find payment solutions that will maintain positive business relationships.

What You’ll Be Doing

• Take inbound and outbound calls to collect payment from customers, negotiate payment plans, and obtain proper approvals for selected payment solutions.
• Work with customers to determine reasons for non‑payment of invoices for new cases; follow up on disputes that have already been researched and collect outstanding balances, if applicable.
• Take appropriate action on accounts such as credit holds, placement with collections, holding orders, etc.
• Collaborate with sales teams across the United States, Canada, and international members and customers to review order release and customer master files; release orders as appropriate and set a limit to order releases based on research and analysis.

What We’re Looking For

• 1–2 years of experience.
• Strong negotiating abilities.
• Excellent verbal and written communication; fluent in English.
• Ability to work independently with little or no guidance.
• Ability to build and maintain effective business relationships with clients.
• Demonstrated experience and proficiency with Microsoft Excel.

Even Better if You Have

• Experience with Oracle or other ERP systems.

What’s In It For You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus.
• 40% vacation premium.
• 12 vacation days plus 2 floating days, sick days, and holidays.
• Vision and dental assistance.
• Life insurance.
• Healthcare insurance.
• 10% food/pantry vouchers.
• Restaurant vouchers.
• 13% savings fund.
• Wellbeing program for all employees.
• Growth opportunities, and more!

Location

MX‑JAL‑Tlaquepaque, Mexico (HPE Guad office)

Time Type

Full time

Job Category

Accounting/Finance

Annual Hiring Range / Hourly Rate

$8,508.33 – 22,000.00 MXN Monthly

Actual compensation offer to the candidate may vary from the posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

EEO Statement

Arrow is an equal‑opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity, or national origin. Please be sure to include all work history on your resume, including temporary employment, contractor work, other subsidiaries, changes in entities’ legal names, etc.

Arrow’s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal, or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

Apply Today!

Collections Associate (Level 1)