Technical Onboarding Specialist - GTM Accelerate

Nubeero Limited; Ciudad de México; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Stripe is seeking an Implementation Specialist for GTM Accelerate in Mexico City. You will guide onboarding, deliver hands-on product workshops, and coordinate with cross-functional teams to ensure a smooth deployment of Stripe capabilities for startups and SMBs.

You will provide technical guidance, troubleshoot issues, document user interactions, and promote best practices for API integrations and account setup to help customers achieve rapid time-to-value.

Formación

• Advanced English proficiency, written and spoken.
• 2+ years of implementation consulting in API technologies or complex technical environments.
• Strong problem-solving and troubleshooting abilities.
• Solid understanding of APIs and SaaS solutions.
• Able to explain technical concepts clearly to varied stakeholders.

Responsabilidades

• Provide technical guidance to users during onboarding with Stripe.
• Deliver pre-built technical workshops and kickoff calls.
• Provide light project management for ongoing Stripe implementations and manage go-live dates.
• Troubleshoot technical issues to ensure smooth onboarding, and document user interactions.
• Collaborate with cross-functional teams to address user questions and escalate issues as needed.
• Maintain accurate records of interactions, issues, and resolutions.
• Suggest improvements to onboarding processes and documentation.
• Offer guidance on best practices and product features during onboarding.
• Stay updated on Stripe products and updates.
• Escalate complex issues to appropriate teams for resolution.

Conocimientos

Advanced English proficiency

Implementation consulting

Problem-solving

API concepts

Communication skills

Descripción del empleo

Stripe is seeking an Implementation Specialist for GTM Accelerate in Mexico City. You will guide onboarding, deliver hands-on product workshops, and coordinate with cross-functional teams to ensure a smooth deployment of Stripe capabilities for startups and SMBs.

You will provide technical guidance, troubleshoot issues, document user interactions, and promote best practices for API integrations and account setup to help customers achieve rapid time-to-value.