Global Operations Associate

EngineersOfAI; Ciudad de México; Hybrid; MXN 1,191,000 - 1,702,000; Full time

Job summary

Stripe's Mexico City office invites applicants for a role supporting global users with a focus on resolving external user issues and optimizing operations. The team emphasizes collaboration, craft, and impact on the business as Stripe grows its delivery and operations capability.

Candidates should demonstrate a user-first mindset, strong communication, and problem-solving skills, with a willingness to learn about Stripe products and processes in a fast-paced environment.

Qualifications

• You have a user-first mindset and are energized by the challenge of solving difficult problems.
• You have excellent communication skills, both written and verbal.
• You excel in analytical thinking and problem solving.
• You have prior experience in customer service or internal and external user-facing operations.
• You enjoy learning about technical products and processes.
• You are an organized self-starter with a passion for finding solutions to our users' challenges.

Responsibilities

• Troubleshoot and solve external user issues.
• Analyze our processes and instigate changes to help scale our operations and improve user experience.
• Work closely with other Stripe teams to improve our product offerings and messaging around new products and features.
• Gain unique insights into how thousands of businesses on Stripe scale and operate.
• Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization.
• Be a part of building a brand new team and operational culture for Stripe.
• Partner with global operations specialists or business process owners to run a critical workflow.

Job description

Stripe's Mexico City office invites applicants for a role supporting global users with a focus on resolving external user issues and optimizing operations. The team emphasizes collaboration, craft, and impact on the business as Stripe grows its delivery and operations capability.

Candidates should demonstrate a user-first mindset, strong communication, and problem-solving skills, with a willingness to learn about Stripe products and processes in a fast-paced environment.