Operations Associate — Customer Experience & Scale

EngineersOfAI; Ciudad de México; Presencial; MXN 223.200 - 390.600; Jornada completa

Descripción de la vacante

Stripe in Mexico City is seeking a customer operations specialist to troubleshoot and resolve external user issues and to help scale our support routines.

You will work with multiple Stripe teams to improve processes, product messaging, and user experience, while learning how Stripe operates from the ground up and contributing to building a new, high-impact team in a fast-growing environment. The role requires a user-first mindset, strong communication, and a passion for solving problems.

Formación

• You have a user-first mindset and are energized by solving difficult problems.
• You have excellent written and verbal communication skills.
• You excel in critical thinking and problem solving.
• You have prior experience in customer service or user-facing operations.
• You enjoy learning about technical products and processes and are organized.
• You thrive in a collaborative cross-team environment.

Responsabilidades

• Troubleshoot and resolve external user issues.
• Analyze processes and drive changes to scale operations.
• Collaborate with Stripe teams to improve products and messaging.
• Gain insights into how thousands of businesses scale using Stripe.
• Learn Stripe's operating foundations and contribute to the future of the organization.
• Help build a new team and operational culture for Stripe.

Conocimientos

User-first mindset

Excellent communication

Critical thinking

Problem solving

Process-oriented

Cross-team collaboration

Descripción del empleo

Stripe in Mexico City is seeking a customer operations specialist to troubleshoot and resolve external user issues and to help scale our support routines.

You will work with multiple Stripe teams to improve processes, product messaging, and user experience, while learning how Stripe operates from the ground up and contributing to building a new, high-impact team in a fast-growing environment. The role requires a user-first mindset, strong communication, and a passion for solving problems.