Strategic Enterprise Tech Account Manager

Stripe; Ciudad de México; Presencial; MXN 900.000 - 1.400.000; Jornada completa

Descripción de la vacante

Stripe seeks a Technical Account Manager to strategically support its largest, most complex users from Mexico City. You will collaborate with product, engineering, and operations to deliver tailored guidance, drive product adoption, and expand Stripe usage globally within client organizations.

The role emphasizes proactive problem solving, cross-functional coordination, and building long-term relationships with senior stakeholders across multiple teams.

Formación

• 5+ years experience in enterprise level client-facing work.
• Strong product sense and ability to solve complex user problems.
• Excellent written and verbal communication.
• Ability to lead complex integration conversations consultatively.
• Familiarity with APIs and explaining API concepts to technical customers.
• Familiarity with SQL and ability to build/modify queries.
• Strong technical troubleshooting and collaboration with technical teams.
• Adept client relationship management across organizational levels.

Responsabilidades

• Provide a gold standard experience to assigned accounts' key stakeholders.
• Collaborate with Operations to share current state, resources, and knowledge.
• Foster long-term user relationships to increase loyalty to Stripe products.
• Work cross-functionally to implement operational solutions on fraud, declines, product adoption, and expansion.
• Coordinate with Account Management and other teams to support users.
• Lead user-facing meetings in person or via video chat.
• Contribute to the design of ongoing support offerings.
• Create user-facing content for long-term solutions.

Conocimientos

Enterprise client-facing

Product sense

Strong communication

API concepts

SQL

Technical troubleshooting

Client relationship management

Multi-level stakeholder communication

Herramientas

Postman

xCode

Python

Webhooks

ETL

Descripción del empleo

Stripe seeks a Technical Account Manager to strategically support its largest, most complex users from Mexico City. You will collaborate with product, engineering, and operations to deliver tailored guidance, drive product adoption, and expand Stripe usage globally within client organizations.

The role emphasizes proactive problem solving, cross-functional coordination, and building long-term relationships with senior stakeholders across multiple teams.