Director of Implementation Services

Nubeero Limited; Ciudad de México; Hybrid; MXN 900.000 - 1.300.000; Vollzeit

Zusammenfassung

Stripe Accelerate, a division of Stripe ProServ, seeks a Senior Implementation Lead to head a team delivering technical guidance during customer implementations. You will ensure projects are delivered successfully and users deploy high-quality integrations that realize strategic value from Stripe.

You will hire, mentor and scale the team, coordinate with Product, Sales and Engineering, and drive operational excellence while maintaining a strong customer-focused mindset.

Qualifikationen

• 5+ years of building and leading high performing professional services and/or customer success/support teams in a high growth technology environment.
• 10+ years of customer facing experience in an infrastructure, platform, or SaaS business.
• Ability to convey complex business and technical concepts to both technical and non-technical audiences, along with quickly grasping technical concepts to support escalations.
• Experience working cross-functionally with global teams to deliver high-impact initiatives.
• Operational mindset with experience in launching new processes and delivering services.
• Analytical skills to investigate, prioritize, and identify the root cause of issues.
• Comfort operating in a highly ambiguous and fast-paced environment.
• Excellent written and verbal communication skills.

Aufgaben

• Hire, lead and develop a team of Implementation Specialists to provide technical guidance during user implementations.
• Oversee project delivery of the book of business assigned to your team through: monitoring of project health, quality, and SLA compliance.
• Effectively manage team capacity through: project assignments, resource allocation and forward capacity planning (including PTO planning).
• Coordinate escalations across Product, Sales, Engineering, and Professional Services teams.
• Manage the onboarding process for new Implementation Specialists, including system access, and training.
• Identify opportunities to improve processes and adopt new practices that enhance service delivery.
• Collaborate with cross-functional teams like sales and product to deliver high-impact initiatives.
• Advocate for exceptional customer service and build strong relationships with users.

Kenntnisse

Leadership

Customer success

Cross-functional collaboration

Analytical thinking

Clear communication

Jobbeschreibung

Stripe Accelerate, a division of Stripe ProServ, seeks a Senior Implementation Lead to head a team delivering technical guidance during customer implementations. You will ensure projects are delivered successfully and users deploy high-quality integrations that realize strategic value from Stripe.

You will hire, mentor and scale the team, coordinate with Product, Sales and Engineering, and drive operational excellence while maintaining a strong customer-focused mindset.