Technical Enablement Training Lead

Stripe; Ciudad de México; Presencial; MXN 600.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional development

On-site in Mexico City

Descripción de la vacante

Stripe is seeking a Training Program Manager within the Technical Enablement team in Mexico City. You will develop training initiatives to enhance capabilities of Product Support and Risk Operations, owning strategic direction and execution of programs to ensure exceptional service delivery.

You will design curricula, leverage various modalities, and partner with leaders to deploy scalable training across Stripe Delivery Centers, driving measurable impact and continuous improvement.

Formación

• 3+ years in driving training or enablement programs with instructional design exposure.
• Experience designing and developing training materials including online modules, instructor-led materials, job aids, tutorials, and multimedia.
• Experience using data collection and analysis to evaluate outcomes and improve performance.
• Ability to manage multiple stakeholders with varying priorities and drive solutions.

Responsabilidades

• Design learning curricula to deliver Stripe Operations training program vision and strategy.
• Convert business requirements into curricula and content tailored for our teams.
• Apply adult learning principles and instructional design across online, classroom, virtual, and blended modalities.
• Design assessment methodologies aligned with accreditation practices.
• Partner with Operations leaders to develop relevant training programs aligned with strategy.
• Analyze metrics to identify topics needing new training modules and measure impact post-launch.
• Collaborate with cross-functional stakeholders on high-priority projects.
• Assess training demands amid ambiguity and adapt quickly.
• Harmonize training efforts across Stripe Delivery Centers.

Conocimientos

Training program management

Instructional design

Data analysis

Stakeholder management

Communication skills

Herramientas

Learning Management System (LMS)

Content authoring tools

Descripción del empleo

Stripe is seeking a Training Program Manager within the Technical Enablement team in Mexico City. You will develop training initiatives to enhance capabilities of Product Support and Risk Operations, owning strategic direction and execution of programs to ensure exceptional service delivery.

You will design curricula, leverage various modalities, and partner with leaders to deploy scalable training across Stripe Delivery Centers, driving measurable impact and continuous improvement.