Sales Enablement & Training Program Lead

WhateverAI; Ciudad de México; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Stripe is seeking a Training Program Manager within the Technical Enablement team in Mexico City to develop and oversee training initiatives for Operations teams. You will own strategic direction and execution, refining training programs to empower product support and risk operations globally.

The role requires crafting curricula across online, classroom, virtual and blended modalities, applying adult-learning principles, and partnering with cross-functional leaders to measure impact and drive

Formación

• 3+ years of experience in driving training or enablement programs with prior instructional design or training exposure.
• Experience designing and developing training materials and content to include online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio).
• Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance.
• Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal.

Responsabilidades

• Design learning curricula to help deliver the vision and strategy for the Stripe Operations training program
• Convert business requirements into comprehensive training curricula and supportive content, tailored to the needs of our teams
• Ensure the application of adult learning principles and systematic instructional design to create effective learning solutions, including online, classroom, virtual, and blended learning modalities
• Design assessment methodologies aligned with leading accreditation frameworks and practices
• Partner with business leaders across Operations to develop relevant training programs in accordance with the strategy you set out
• Analyze metric data to evaluate high-priority topics that would benefit from the development of new training modules and measure training impact post-launch
• Efficiently partner with cross-functional stakeholders on high-priority projects and initiatives, adapting swiftly to emerging needs and dedicating focused effort to ensure success
• Proactively assess and respond to training demands in cases where there may be significant ambiguity or unknowns
• Harmonize our training efforts across our Stripe Delivery Centers

Conocimientos

Instructional design

Training program management

Curriculum design

Data analysis

Herramientas

Learning Management Systems

Descripción del empleo

Stripe is seeking a Training Program Manager within the Technical Enablement team in Mexico City to develop and oversee training initiatives for Operations teams. You will own strategic direction and execution, refining training programs to empower product support and risk operations globally.

The role requires crafting curricula across online, classroom, virtual and blended modalities, applying adult-learning principles, and partnering with cross-functional leaders to measure impact and drive