Ops Training Program Manager, Technical Enablement

Stripe; Ciudad de México; Presencial; MXN 480.000 - 720.000; Jornada completa

Descripción de la vacante

Stripe seeks a Training Program Manager within the Technical Enablement team to design curricula and deliver scalable training for Product Support and Risk Operations.

You will convert business requirements into content, apply adult learning principles, and measure training impact across our Delivery Centers.

Required: 3+ years in training or enablement, experience creating online and instructor-led materials, and strong cross-functional collaboration.

Formación

• 3+ years of experience in driving training or enablement programs with prior instructional design or training exposure.
• Experience designing and developing training materials and content to include online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio).
• Experience using data collection, research, and analysis to evaluate project outcomes and improve performance.

Responsabilidades

• Design learning curricula to help deliver the vision and strategy for the Stripe Operations training program.
• Convert business requirements into comprehensive training curricula and content tailored to team needs.
• Apply adult learning principles and systematic instructional design for online, classroom, virtual, and blended learning.
• Design assessment methodologies aligned with accreditation frameworks.
• Partner with Operations leaders to develop training programs per strategy.
• Analyze metric data to identify topics for new modules and measure post-launch impact.
• Collaborate with cross-functional stakeholders on high-priority projects and adapt to needs.
• Proactively assess training demands in areas of ambiguity.
• Harmonize training efforts across Stripe Delivery Centers.

Conocimientos

Training program management

Instructional design

Content development

Data analysis

Stakeholder management

LMS experience

Herramientas

Learning Management Systems

Descripción del empleo

Stripe seeks a Training Program Manager within the Technical Enablement team to design curricula and deliver scalable training for Product Support and Risk Operations.

You will convert business requirements into content, apply adult learning principles, and measure training impact across our Delivery Centers.

Required: 3+ years in training or enablement, experience creating online and instructor-led materials, and strong cross-functional collaboration.