Go-To-Market Implementation Leader

Stripe; Ciudad de México; Híbrido; MXN 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

Stripe is seeking a seasoned leader to head a team of Implementation Specialists within Stripe Accelerate. You will guide technical guidance across user implementations, set clear goals, and use metrics to drive performance.

In this hybrid role based in Mexico City, you will coordinate with Product, Sales, Engineering, and ProServ to ensure high-quality integrations that deliver strategic value for customers and accelerate successful deployments.

Formación

• Minimum requirements described in the post for senior leadership in professional services.
• Experience leading customer-facing teams in high-growth tech environments.
• Ability to translate complex concepts to technical and non-technical audiences.

Responsabilidades

• Hire, lead and develop a team of Implementation Specialists to provide technical guidance during user implementations.
• Oversee project delivery and monitor health, quality, and SLA compliance.
• Coordinate escalations across Product, Sales, Engineering, and ProServ teams.
• Manage onboarding for new specialists, including access and training.
• Identify opportunities to improve processes and adopt better practice for service delivery.
• Collaborate with cross-functional teams to deliver high-impact initiatives.
• Advocate for exceptional customer service and build strong customer relationships.

Conocimientos

Team leadership

Customer success

Cross-functional collaboration

Operational mindset

Analytical skills

Excellent communication

Strategic thinking

Stakeholder management

Descripción del empleo

Stripe is seeking a seasoned leader to head a team of Implementation Specialists within Stripe Accelerate. You will guide technical guidance across user implementations, set clear goals, and use metrics to drive performance.

In this hybrid role based in Mexico City, you will coordinate with Product, Sales, Engineering, and ProServ to ensure high-quality integrations that deliver strategic value for customers and accelerate successful deployments.