Strategic Technical Account Manager — Enterprise Payments

Stripe; Ciudad de México; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Stripe is seeking a Technical Account Manager in Mexico City to strategically support its largest and most complex users. You will work cross-functionally with the Operations and Account Management teams to provide resources, guidance, and solutions that drive product adoption and global expansion.

You will lead meetings, build trusted relationships, and shape the evolving support offering while collaborating with technical and business stakeholders across Stripe.

Formación

• 5+ years experience in enterprise level client-facing work.
• Strong product sense and energized by solving difficult user problems.
• Strong written and verbal communication skills.
• Ability to lead complex integration conversations consultatively.

Responsabilidades

• Provide a gold standard experience to assigned accounts’ key stakeholders.
• Work with Operations to enable gold standard experience across teams.
• Foster long term user relationships that grow loyalty to Stripe and products.
• Collaborate cross-functionally to implement operational solutions on fraud, declines, product adoption and expansion.
• Lead user facing meetings in person and via video chat.
• Design ongoing support offerings and create user-facing content.

Conocimientos

Enterprise client-facing

API familiarity

SQL basics

Technical troubleshooting

Relationship management

Communication skills

Leadership in meetings

Herramientas

Postman

xCode

Python

Webhooks

ETL

Descripción del empleo

Stripe is seeking a Technical Account Manager in Mexico City to strategically support its largest and most complex users. You will work cross-functionally with the Operations and Account Management teams to provide resources, guidance, and solutions that drive product adoption and global expansion.

You will lead meetings, build trusted relationships, and shape the evolving support offering while collaborating with technical and business stakeholders across Stripe.