Training Program Manager

Stripe; Ciudad de México; Presencial; MXN 600.000 - 1.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Professional development

On-site in Mexico City

Descripción de la vacante

Stripe is seeking a Training Program Manager within the Technical Enablement team in Mexico City. You will develop training initiatives to enhance capabilities of Product Support and Risk Operations, owning strategic direction and execution of programs to ensure exceptional service delivery.

You will design curricula, leverage various modalities, and partner with leaders to deploy scalable training across Stripe Delivery Centers, driving measurable impact and continuous improvement.

Formación

• 3+ years in driving training or enablement programs with instructional design exposure.
• Experience designing and developing training materials including online modules, instructor-led materials, job aids, tutorials, and multimedia.
• Experience using data collection and analysis to evaluate outcomes and improve performance.
• Ability to manage multiple stakeholders with varying priorities and drive solutions.

Responsabilidades

• Design learning curricula to deliver Stripe Operations training program vision and strategy.
• Convert business requirements into curricula and content tailored for our teams.
• Apply adult learning principles and instructional design across online, classroom, virtual, and blended modalities.
• Design assessment methodologies aligned with accreditation practices.
• Partner with Operations leaders to develop relevant training programs aligned with strategy.
• Analyze metrics to identify topics needing new training modules and measure impact post-launch.
• Collaborate with cross-functional stakeholders on high-priority projects.
• Assess training demands amid ambiguity and adapt quickly.
• Harmonize training efforts across Stripe Delivery Centers.

Conocimientos

Training program management

Instructional design

Data analysis

Stakeholder management

Communication skills

Herramientas

Learning Management System (LMS)

Content authoring tools

Descripción del empleo

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

We ensure that teams across Product Support Operations and Risk Operations have the knowledge they need to master our products, provide gold standard support, and safeguard both Stripe and our users. We aspire to elevate the way our learners perceive us, positioning ourselves as a critical resource on their journey to growth through quality training that resonates with, and empowers, every individual.

What you’ll do

As a Training Program Manager within the Technical Enablement team, your role will be to develop training initiatives that enhance the capabilities of our Operations teams, specifically Product Support and Risk Operations. Our team takes pride in refining the Stripe experience for both our users and our global network of support specialists. By owning the strategic direction and execution of training programs, you'll play a crucial role in equipping operations associated with the knowledge and skills necessary for exceptional service delivery.

Responsibilities

• Design learning curricula to help deliver the vision and strategy for the Stripe Operations training program
• Convert business requirements into comprehensive training curricula and supportive content, tailored to the needs of our teams
• Ensure the application of adult learning principles and systematic instructional design to create effective learning solutions, including online, classroom, virtual, and blended learning modalities
• Design assessment methodologies aligned with leading accreditation frameworks and practices
• Partner with business leaders across Operations to develop relevant training programs in accordance with the strategy you set out
• Analyze metric data to evaluate high-priority topics that would benefit from the development of new training modules and measure training impact post-launch
• Efficiently partner with cross-functional stakeholders on high-priority projects and initiatives, adapting swiftly to emerging needs and dedicating focused effort to ensure success
• Proactively assess and respond to training demands in cases where there may be significant ambiguity or unknowns
• Harmonize our training efforts across our Stripe Delivery Centers

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 3+ years of experience in driving training or enablement programs with prior instructional design or training exposure
• Experience designing and developing training materials and content to include online/e-learning modules, instructor-led materials, job aids, online tutorials, multimedia products (video, graphic, audio), and other training materials
• Experience using data collection, research, and analysis to evaluate project outcomes and improve individual and organizational performance
• Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal

Preferred qualifications

• Experience leveraging learning management systems and/or other content delivery platforms
• An inquisitive approach to learning about new technologies, with a keen sense in identifying user and agent issues
• The ability to distill complex information into clear, concise deliverables
• Experience in identifying recurring issues faced by customers and specialists, and developing scalable training solutions
• Strong written and verbal communication skills with experience giving presentations

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Company

Stripe

Team

Revenue Operations

Office location

Mexico City

Employment type

Full time