Strategic Technical Account Manager, Fraud & Risk

LexisNexis Risk Solutions; Ciudad de México; Hybrid; MXN 1,200,000 - 1,600,000; Full time

Benefits offered by this job

Country-specific benefits

Accommodation for accommodation needs

Job summary

LexisNexis Risk Solutions in Mexico City is seeking a Senior Technical Account Manager to serve as the primary post-sales partner for customers, driving successful adoption of fraud, risk, and identity solutions through strategic guidance and ongoing relationship management.

You will lead complex engagements, coordinate across Sales, Product, Data Science, Strategy, and Technical teams, translate technical concepts into business recommendations, and help customers achieve measurable outcomes

Qualifications

• Experience in Technical Account Management or related customer-facing role in a technology-driven environment.
• Proven enterprise relationship management and ability to navigate business and technical conversations.
• Experience governing projects and complex implementations with multiple stakeholders.
• Strong understanding of fraud, risk, payments, identity, financial crime, analytics.
• Analytical and problem-solving skills using data to inform decisions.
• Excellent communication and executive stakeholder-management abilities.
• Strong consultative skills to influence decisions and adoption.
• Knowledge of Android, iOS, SQL, Python; hybrid mobile frameworks a plus.
• Spanish and English professional fluency.

Responsibilities

• Serve as trusted advisor and primary contact for a portfolio of strategic customers.
• Own end-to-end governance and delivery of customer engagements, including scope, timelines, risks, and resources.
• Lead workshops, engagement activities, and executive business reviews to align goals and outcomes.
• Provide consultative support on product functionality, use cases, and best practices.
• Coordinate troubleshooting and issue resolution across cross-functional teams.
• Translate technical concepts and data insights into business-focused recommendations.
• Identify opportunities to increase adoption and optimize solution performance throughout lifecycle.
• Collaborate with Account Management, Product, Strategy, Data Science, and Professional Services.

Skills

Android

iOS

SQL

Python

Executive engagement

Spanish fluency

English fluency

Tools

Hybrid mobile frameworks

Job description

LexisNexis Risk Solutions in Mexico City is seeking a Senior Technical Account Manager to serve as the primary post-sales partner for customers, driving successful adoption of fraud, risk, and identity solutions through strategic guidance and ongoing relationship management.

You will lead complex engagements, coordinate across Sales, Product, Data Science, Strategy, and Technical teams, translate technical concepts into business recommendations, and help customers achieve measurable outcomes