Senior Technical Account Manager - Fraud & Risk Solutions

LexisNexis Risk Solutions; Ciudad de México; On-site; MXN 1,200,000 - 1,600,000; Full time

Job summary

LexisNexis Risk Solutions in Mexico City seeks a Senior Technical Account Manager to drive post-sales value for strategic customers. You will guide engagements, optimize solution adoption, and collaborate across Sales, Product, Data Science, Strategy, and Professional Services to achieve measurable outcomes.

You will translate complex technical concepts into business-focused recommendations, manage governance, and lead executive engagements throughout the customer lifecycle to maximize adoption

Qualifications

• Experience in Technical Account Management or related customer-facing roles in a technology-driven environment.
• Proven track record managing enterprise customer relationships and guiding complex implementations.
• Strong governance, project management, and stakeholder-management capabilities.
• Solid understanding of fraud, risk, payments, and identity solutions.
• Analytical mindset with data-driven decision-making.

Responsibilities

• Serve as trusted advisor for a portfolio of strategic customers and maintain strong executive relationships.
• Own end-to-end governance of customer engagements, including scope, timelines, risks, and resources.
• Lead workshops and executive reviews to align goals and requirements with stakeholders.
• Provide consultative guidance on product functionality, integrations, and risk use cases.
• Coordinate cross-functional teams to troubleshoot issues and manage escalations.

Skills

Spanish (professional)

English (professional)

Tools

Android

iOS

SQL

Python

Job description

LexisNexis Risk Solutions in Mexico City seeks a Senior Technical Account Manager to drive post-sales value for strategic customers. You will guide engagements, optimize solution adoption, and collaborate across Sales, Product, Data Science, Strategy, and Professional Services to achieve measurable outcomes.

You will translate complex technical concepts into business-focused recommendations, manage governance, and lead executive engagements throughout the customer lifecycle to maximize adoption