Senior Technical Account Manager: Fraud & Risk Solutions

RELX INC; Ciudad de México; Presencial; MXN 900 000 - 1 100 000; Tempo integral

Resumo da oferta

LexisNexis Risk Solutions in Mexico City is seeking a Senior Technical Account Manager to serve as the primary post-sales partner for customers, delivering strategic guidance, technical consultation, and ongoing relationship management. You will lead complex engagements and ensure adoption of fraud, risk, and identity solutions to drive measurable outcomes.

As a trusted advisor, you will collaborate with Sales, Product, Data Science, Strategy, and Professional Services to optimize customer value

Qualificações

• Experience in Technical Account Management, Engagement Management, Professional Services, Customer Success, or related customer-facing role in a technology-driven environment.
• Proven experience managing enterprise customer relationships and navigating both business and technical conversations.
• Demonstrated experience in project governance and complex customer implementations, including managing scope, timelines, risks, dependencies, and multiple stakeholders.
• Strong understanding of fraud, risk, payments, identity, financial crime, analytics, or related solution environments.
• Strong analytical and problem-solving capabilities, with experience using data to investigate issues and support decision-making.
• Excellent communication, presentation, and stakeholder-management skills, including executive-level engagement.
• Strong consultative skills with the ability to influence decisions, drive adoption, and build trusted customer relationships.
• Knowledge of Android, iOS, SQL, and Python. Knowledge of hybrid mobile frameworks is a plus.
• Spanish and English professional fluency required.

Responsabilidades

• Serve as trusted advisor and primary contact for a portfolio of strategic customers, building strong relationships with client stakeholders and business leaders.
• Own the end-to-end governance and delivery of customer engagements, including scope, objectives, timelines, risks, dependencies, resources, and change management.
• Lead customer workshops, engagement activities, and executive business reviews to align stakeholders on goals and outcomes.
• Provide consultative support on product functionality, integrations, fraud and risk use cases, and operational best practices to maximize customer value.
• Coordinate technical troubleshooting and issue resolution across cross-functional teams, while proactively managing risks and escalations.
• Translate technical concepts, data insights, and analytical findings into clear business-focused recommendations for customers.
• Identify opportunities to increase adoption, optimize solution performance, and support customers throughout their lifecycle from deployment to ongoing optimization.
• Partner with Account Management, Product, Strategy, Data Science, Professional Services, and Technical teams to improve customer outcomes and influence future enhancements.

Conhecimentos

Stakeholder management

Analytical thinking

Communication

Consultative skills

Relationship management

Project governance

Cross-functional collaboration

Ferramentas

SQL

Python

Android

iOS

Hybrid mobile frameworks

Descrição da oferta de emprego

LexisNexis Risk Solutions in Mexico City is seeking a Senior Technical Account Manager to serve as the primary post-sales partner for customers, delivering strategic guidance, technical consultation, and ongoing relationship management. You will lead complex engagements and ensure adoption of fraud, risk, and identity solutions to drive measurable outcomes.

As a trusted advisor, you will collaborate with Sales, Product, Data Science, Strategy, and Professional Services to optimize customer value