Strategic Technical Account Manager — Fraud & Risk

LexisNexis Special Services Inc.; Ciudad de México; Hybrid; MXN 900,000 - 1,300,000; Full time

Job summary

LexisNexis Risk Solutions in Mexico City is seeking a Senior Technical Account Manager who will serve as the primary post‑sales partner for customers, helping them maximize value from fraud, risk, and identity solutions through strategic guidance and ongoing relationship management.

You will lead complex engagements, drive solution adoption, and collaborate with Sales, Product, Data Science, Strategy and Professional Services to deliver measurable business outcomes and long‑term customer

Qualifications

• Experience in Technical Account Management or related roles in a technology-driven environment.
• Proven ability to manage enterprise customer relationships and cross-functional teams.
• Strong understanding of fraud, risk, payments, identity, or related domains.
• Fluent in Spanish and English; professional communication skills.

Responsibilities

• Serve as trusted advisor and primary contact for a portfolio of strategic customers.
• Own end-to-end governance and delivery of customer engagements, including scope, objectives, timelines, risks, dependencies, resources, and change management.
• Lead customer workshops, engagement activities, and executive business reviews to align stakeholders on goals, requirements, and expected outcomes.
• Provide consultative support on product functionality, integrations, fraud and risk use cases, and operational best practices to maximize customer value.
• Coordinate technical troubleshooting and issue resolution efforts across cross-functional teams, while proactively managing risks, dependencies, and escalations.
• Translate technical concepts, data insights, and analytical findings into clear business-focused recommendations for customers.
• Identify opportunities to increase adoption, optimize solution performance, and support customers throughout their lifecycle from deployment to ongoing optimization.
• Partner closely with Account Management, Product, Strategy, Data Science, Professional Services, and Technical teams to improve customer outcomes and influence future enhancements.

Skills

Android

iOS

SQL

Python

Stakeholder management

Communication

Problem solving

Consultative skills

Data interpretation

Job description

LexisNexis Risk Solutions in Mexico City is seeking a Senior Technical Account Manager who will serve as the primary post‑sales partner for customers, helping them maximize value from fraud, risk, and identity solutions through strategic guidance and ongoing relationship management.

You will lead complex engagements, drive solution adoption, and collaborate with Sales, Product, Data Science, Strategy and Professional Services to deliver measurable business outcomes and long‑term customer