Senior Technical Account Manager: Fraud & Risk Solutions

Human API Technologies S. DE R.L DE C.V Company; Ciudad de México; On-site; MXN 800,000 - 1,100,000; Full time

Job summary

LexisNexis Risk Solutions is seeking a Senior Technical Account Manager in Mexico City to lead post‑sales engagements, helping customers maximize value from fraud, risk, and identity solutions through strategic guidance, technical consultation, and ongoing relationship management.

You will work across Sales, Product, Data Science, Strategy, and Technical teams to drive solution adoption, optimization, and measurable business outcomes, ensuring long‑term customer success.

Qualifications

• Experience in Technical Account Management or related customer-facing role in a tech environment.
• Proven ability to manage enterprise customer relationships and complex deployments.
• Strong analytical and problem-solving abilities with data-driven decision making.
• Excellent communication and stakeholder-management, including executive-level engagement.

Responsibilities

• Serve as trusted advisor and primary contact for a portfolio of strategic customers.
• Own end-to-end governance and delivery of customer engagements (scope, timelines, risks, resources).
• Lead customer workshops and executive reviews to align on goals and outcomes.
• Provide consultative support on product functionality, fraud/risk use cases, and best practices.
• Coordinate cross-functional teams for troubleshooting and issue resolution; manage risks and escalations.
• Translate data insights into business-focused recommendations for customers.
• Identify opportunities to increase adoption and optimize performance across lifecycle.
• Collaborate with Account Management, Product, Strategy, Data Science, and Professional Services.

Skills

Android

iOS

SQL

Python

Executive engagement

Customer relationships

Job description

LexisNexis Risk Solutions is seeking a Senior Technical Account Manager in Mexico City to lead post‑sales engagements, helping customers maximize value from fraud, risk, and identity solutions through strategic guidance, technical consultation, and ongoing relationship management.

You will work across Sales, Product, Data Science, Strategy, and Technical teams to drive solution adoption, optimization, and measurable business outcomes, ensuring long‑term customer success.