Strategic Salesforce CSM: Growth & Adoption Lead

Leadout Capital; Ciudad de México; On-site; MXN 900,000 - 1,200,000; Full time

Job summary

Signature Success is seeking a driven Customer Success Manager to serve as the primary contact for Salesforce’s largest customers. You will own end-to-end accountability, manage executive relationships, and translate technical needs into business value within a fast-paced environment in Mexico City.

The role demands 5+ years in Customer Success or SaaS, exceptional communication, and cross-functional collaboration with Sales, Engineering, and Product Management to ensure renewal and expansion

Qualifications

• 5+ years in Technical Customer Success or SaaS leadership.
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
• Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
• Coordinate and work closely with high volume events and/or key events for the customer.
• Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.

Responsibilities

• Function as the Core Cloud SME for the customer’s technical and operational configuration.
• Single point of accountability responsible for orchestration of all Signature deliverables, experience, renewal, and expansion.
• Cultivate and maintain stakeholder relationships with IT and business leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
• Help your customers achieve their business goals on the Salesforce Marketing platform by coordinating service deliveries and providing proactive Salesforce guidance.
• Act as an advisor to customers for adoption of new features and release schedules; identify risks and challenges.
• Communicate the value of Signature Success and ensure all collaborators understand this value for renewals.
• Advocate for customers during triage and resolution of high severity cases; support timely resolutions.
• Proactive Support & Enhancement: conduct quarterly reviews, identify trends, and provide tailored release recommendations.

Skills

Customer Success

SaaS

Communication skills

Stakeholder management

Cross-functional collaboration

Event coordination

Salesforce knowledge

Tools

Salesforce

Job description

Signature Success is seeking a driven Customer Success Manager to serve as the primary contact for Salesforce’s largest customers. You will own end-to-end accountability, manage executive relationships, and translate technical needs into business value within a fast-paced environment in Mexico City.

The role demands 5+ years in Customer Success or SaaS, exceptional communication, and cross-functional collaboration with Sales, Engineering, and Product Management to ensure renewal and expansion