Strategic Customer Success Manager — Enterprise Accounts

120 SFDC Mexico S. de R.L. de C.V.

Ciudad de México

Presencial

MXN 600.000 - 900.000

Jornada completa

Hace 3 días

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Descripción de la vacante

Salesforce in Ciudad de México is seeking a Customer Success Manager to partner with strategic accounts, align on business goals and maximize value from Salesforce investments. You will translate business needs into technical solutions, maintain executive relationships, and coordinate across Sales, Engineering, and Product teams to ensure successful adoption and renewals.

The ideal candidate has 5+ years in technical customer success, excellent communication skills, and a proven track record in

Formación

5+ years of relevant industry expertise in Technical Customer Success, CSM, SaaS platform use or project leadership.
Exceptional communication and presentation skills with demonstrated ability to influence at all levels, including executive/C-level.
Skills for translating technical concepts into business terms and mapping requirements to features.
Ability to explain complex technical concepts in business-friendly terms to customers and internal partners.
Coordinate and work closely with high-volume events and cross-functional teams.

Responsabilidades

Serve as single point of customer accountability for orchestration of Signature deliverables, experience, renewal, and expansion.
Cultivate and maintain relationships with the customer's IT and business leadership and decision-makers.
Provide timely, proactive Salesforce feature guidance based on customer interests and adoption needs.
Advise customers on adoption of new Salesforce features and releases; identify challenges and risks.
Be an advocate for customers during triage and resolution of high-severity incidents.