Strategic Customer Success Manager for Enterprise Accounts

Salesforce; Ciudad de México; Presencial; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Salesforce in Mexico City is seeking a Customer Success Manager to be the primary contact for top accounts, ensuring their Salesforce investment delivers measurable value and renews.

The ideal candidate has 5+ years in technical customer success or SaaS leadership, exceptional communication, and the ability to translate complex concepts into business terms while coordinating with Sales, Engineering, and Product. This role may require after-hours support to meet customer needs.

Formación

• 5+ years of experience in Technical Customer Success, Customer Success Manager, SaaS leadership, Technology Consulting, or related fields.
• Excellent communication and presentation skills with ability to influence at all organizational levels, including executive/C-level.
• Ability to translate technical concepts into business terms and map business requirements to technical features.
• Ability to explain complex technical concepts in business-friendly terms to customers and internal partners.
• Experience coordinating with high-volume events and cross-functional teams to meet customer needs.

Responsabilidades

• Function as the Core Cloud SME for technical and operational configuration and customer needs.
• Own the orchestration of Signature deliverables, experience, renewal, and expansion at assigned accounts.
• Build relationships with customer IT and business executives, sponsors, and decision-makers.
• Advise customers on Salesforce Marketing platform features and adoption strategies.
• Coordinate completion of the Signature Success catalog of services and provide proactive feature guidance.
• Be the advisor for adopting new Salesforce releases and mitigating risks to implementation.
• Communicate value of Signature Success and ensure alignment across collaborators.
• Advocate for customers during triage and resolution of high severity issues.
• Conduct quarterly reviews to identify trends and tailor release recommendations.

Conocimientos

Executive communication

Cross-functional leadership

Technical to business translation

Event coordination

Stakeholder management

Descripción del empleo

Salesforce in Mexico City is seeking a Customer Success Manager to be the primary contact for top accounts, ensuring their Salesforce investment delivers measurable value and renews.

The ideal candidate has 5+ years in technical customer success or SaaS leadership, exceptional communication, and the ability to translate complex concepts into business terms while coordinating with Sales, Engineering, and Product. This role may require after-hours support to meet customer needs.