Strategic Customer Success Manager for Enterprise Accounts

salesforce; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager (CSM) to serve as the primary contact for top accounts within Signature Success. You will partner with assigned accounts to improve technical and operational health and maximize value from Salesforce investment.

The ideal candidate excels at communication, has 5+ years in Customer Success/SaaS, and can translate technical needs into business outcomes while fostering cross-functional collaboration.

Qualifications

• Minimum 5+ years in Technical Customer Success, Customer Success Management, or similar roles.
• Excellent verbal and written communication with senior stakeholders.
• Ability to map business requirements to technical features and drive adoption.
• Experience leading cross-functional teams to resolve customer needs.

Responsibilities

• As Core Cloud SME, own the technical and operational config for customers.
• Serve as single point of accountability for all Signature deliverables and renewal.
• Build relationships with customer IT and business leadership; drive outcomes.
• Advise on adoption of Salesforce features and ensure successful releases.
• Coordinate delivery of Signature services and provide proactive guidance.

Skills

Communication skills

Executive communication

Cross-functional coordination

Translate technical to business terms

Project leadership

Events coordination

SaaS experience

Education

Degree or equivalent experience

Job description

Salesforce is seeking a Customer Success Manager (CSM) to serve as the primary contact for top accounts within Signature Success. You will partner with assigned accounts to improve technical and operational health and maximize value from Salesforce investment.

The ideal candidate excels at communication, has 5+ years in Customer Success/SaaS, and can translate technical needs into business outcomes while fostering cross-functional collaboration.