Senior Salesforce Success Strategist

Enboarder; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Signature Success seeks a results-driven Customer Success Manager to be the primary contact for Salesforce’s largest customers. You will manage a select portfolio, align with business goals, and drive adoption and value of Signature Success services.

You will nurture executive relationships, coordinate cross-functional teams, and guide customers through feature adoption and annual release cycles to ensure renewal and growth.

Qualifications

• 5+ years in Technical Customer Success, CS Manager, SaaS platform use or project leadership.
• Exceptional communication and presentation skills with executives and C-level.
• Ability to translate complex technical concepts into business terms and map requirements to features.

Responsibilities

• Serve as primary point of contact for assigned high-profile Salesforce customers.
• Coordinate Signature Success services and drive renewals and expansions.
• Advise customers on feature adoption and Salesforce release schedules, identifying risks.
• Build and maintain relationships with IT and business leaders within customer organizations.
• Collaborate with Sales, Engineering, and Product Management to ensure customer success and revenue.

Skills

Technical CS

Communication skills

Cross-functional leadership

Salesforce ecosystem

Education

Degree or equivalent

Tools

Salesforce

Job description

Signature Success seeks a results-driven Customer Success Manager to be the primary contact for Salesforce’s largest customers. You will manage a select portfolio, align with business goals, and drive adoption and value of Signature Success services.

You will nurture executive relationships, coordinate cross-functional teams, and guide customers through feature adoption and annual release cycles to ensure renewal and growth.