Strategic Salesforce CSM — Enterprise Success Partner

Leadout Capital; Ciudad de México; On-site; MXN 600,000 - 900,000; Full time

Job summary

Leadout Capital is seeking a Customer Success Manager for Signature Success to serve as the primary contact for Salesforce’s largest customers. You will partner with a small set of accounts to ensure business goals are realized, translating needs into technical actions and guiding cross-functional teams.

You will build relationships with IT and business leaders, drive adoption during peak events, and advocate for proactive services to maximize Salesforce value.

Qualifications

• 5+ years of relevant industry expertise in Technical Customer Success or SaaS platform leadership.
• Exceptional communication and presentation skills with executive-level influence.
• Ability to translate technical concepts into business terms and map requirements to features.

Responsibilities

• Serve as the primary accountability for assigned Signature Success deliverables, experience, renewal, and expansion.
• Build relationships with customer IT and business leadership to drive outcomes on Salesforce platform.
• Provide proactive guidance on features, adoption, and release schedules to maximize value for customers.

Skills

Customer Success

Technical translation

Stakeholder management

SaaS expertise

Communication

Education

Bachelor's degree

Tools

Salesforce

Job description

Leadout Capital is seeking a Customer Success Manager for Signature Success to serve as the primary contact for Salesforce’s largest customers. You will partner with a small set of accounts to ensure business goals are realized, translating needs into technical actions and guiding cross-functional teams.

You will build relationships with IT and business leaders, drive adoption during peak events, and advocate for proactive services to maximize Salesforce value.