Senior Customer Success Manager, Enterprise SaaS

Salesforce, Inc.; Ciudad de México; Presencial; MXN 700.000 - 1.000.000; Jornada completa

Descripción de la vacante

Salesforce is seeking a results-oriented Customer Success Manager for its Signature Success team in Mexico City. You will be the primary contact for high-profile customers, aligning their goals with Salesforce capabilities and delivering proactive guidance across the platform.

With 5+ years in customer success or SaaS, you will manage executive relationships, orchestrate cross-functional teams, and help customers realize value from Signature Success while driving renewals and expansion.

Formación

• 5+ years of relevant industry expertise in Technical Customer Success.
• Exceptional communication and presentation skills.
• Ability to translate technical concepts into business terms.
• Experience leading cross-functional teams.
• Familiarity with Salesforce ecosystem is a plus.

Responsabilidades

• Act as primary contact for assigned customers.
• Coordinate resources across Sales, Engineering, and Product teams.
• Advise on adoption of Salesforce features and Signature Success.
• Support renewal and expansion opportunities.
• Triage high-severity incidents and communicate with customers.

Conocimientos

5+ years experience

Technical CS

Executive communication

Cross-functional leadership

Business-IT translation

Event coordination

Educación

Bachelor's degree or equivalent

Descripción del empleo

Salesforce is seeking a results-oriented Customer Success Manager for its Signature Success team in Mexico City. You will be the primary contact for high-profile customers, aligning their goals with Salesforce capabilities and delivering proactive guidance across the platform.

With 5+ years in customer success or SaaS, you will manage executive relationships, orchestrate cross-functional teams, and help customers realize value from Signature Success while driving renewals and expansion.