Strategic Enterprise Customer Success Manager

120 SFDC Mexico S. de R.L. de C.V.; Ciudad de México; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Salesforce is seeking a Customer Success Manager to serve as the primary contact for large, high-profile customers within Signature Success. You will translate business goals into technical solutions and drive value from the Salesforce investment.

You will forge strong relationships across customer teams and ISVs, ensuring renewal and expansion through proactive service delivery. The CSM will collaborate with Sales, Engineering, and Product Management, manage peak events, and advocate for

Formación

• 5+ years in Technical Customer Success or related roles.
• Excellent communication and presentation skills.
• Ability to translate business needs to technical solutions.

Responsabilidades

• Serve as the core SME for Signature Success and customer accountability.
• Coordinate the Signature Success catalog of services for your customers.
• Advise on adoption of new Salesforce features and release schedules.
• Build strong relationships with IT and business leadership.
• Lead quarterly reviews and proactive guidance for stability and growth.

Conocimientos

Customer Success

SaaS

Project leadership

Technology Consulting

Solutions Architecture

Executive communication

Salesforce experience

Educación

Degree or equivalent

Descripción del empleo

Salesforce is seeking a Customer Success Manager to serve as the primary contact for large, high-profile customers within Signature Success. You will translate business goals into technical solutions and drive value from the Salesforce investment.

You will forge strong relationships across customer teams and ISVs, ensuring renewal and expansion through proactive service delivery. The CSM will collaborate with Sales, Engineering, and Product Management, manage peak events, and advocate for