Customer Success Manager: AI-Driven Data Cloud & Value

120 SFDC Mexico S. de R.L. de C.V.; México; Hybrid; MXN 900,000 - 1,300,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager in Mexico City to ensure high-value customers achieve ROI from the Signature Success Plan. The CSM acts as an extension of the customer’s team, addressing technical and business concerns, and aligning with priorities and projects.

Responsibilities include driving adoption of Sales Cloud features, managing executive relationships, and coordinating all Signature deliverables to deliver value and renewals.

Qualifications

• Experience supporting customers using Sales Cloud.
• Understanding of core Sales Cloud features (Leads, Accounts, Contacts, Opportunities, Forecasting).
• Ability to demonstrate Lightning Sales Console and mobile app.

Responsibilities

• Serve as trusted advisor to customers, aligning value with priorities.
• Drive adoption of Salesforce features and manage customer relationships for renewal and growth.
• Coordinate deliverables and ensure successful delivery of Signature initiatives.

Skills

Sales Cloud

Lightning

English proficiency

Advisor/consulting

Education

Salesforce Administrator certification

Tools

Sales Cloud features

Einstein Lead Scoring

Job description

Salesforce is seeking a Customer Success Manager in Mexico City to ensure high-value customers achieve ROI from the Signature Success Plan. The CSM acts as an extension of the customer’s team, addressing technical and business concerns, and aligning with priorities and projects.

Responsibilities include driving adoption of Sales Cloud features, managing executive relationships, and coordinating all Signature deliverables to deliver value and renewals.