Strategic Salesforce Customer Success Manager

Leadout Capital

México

Hybrid

MXN 900,000 - 1,500,000

Full time

3 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Health benefits

Financial benefits and perks

Time off and leave policies

Parental benefits

Perks and discounts

Job summary

Salesforce is seeking a Customer Success Manager (CSM) to serve as the primary contact for our largest Marketing Cloud customers. You will partner with a select group of accounts, focusing on business goals and platform health to maximize Salesforce value.

You will translate complex technical needs into business terms, collaborate across Sales, Engineering, and Product teams, and nurture executive-level relationships to drive success, renewals, and revenue opportunities.

Qualifications

5+ years of relevant industry expertise in Technical Customer Success, Customer Success Manager, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
Coordinate and work closely with high volume events and/or key events for the customer.
Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.

Responsibilities

Function as the Marketing Cloud Subject Matter Expert (SME) for the technical and operational configuration (and needs) of the customer.
Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion.
Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
Help your customers achieve their business goals and outcomes on the Salesforce Marketing platform by coordinating the completion of the Signature Success catalog of services as required for your customer; Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer; Acting as an advisor to your customers for the adoption of new features of Salesforce’s annual release schedules and identifying potential challenges and risks to your customer's implementation.