Strategic Regional Customer Success Director

Workatbackbase; Ciudad de México; Presencial; MXN 2.055.000 - 3.082.000; Jornada completa

Descripción de la vacante

Backbase is seeking a Senior Customer Success Director to own the region’s most strategic customer relationships from day one through renewal and expansion. You’ll act as an executive-level trusted advisor, ensuring measurable value from the Backbase platform.

You will build multi-level stakeholder relationships, establish governance with senior leaders, and orchestrate a single, coherent account strategy across delivery, product, and commercial teams, measuring outcomes over activities.

Formación

• 12+ years in customer success within the technology or software industry.
• Track record of thriving in high-performance, autonomous roles and ownership of outcomes.
• Experience building governance with senior stakeholders and executive relationships.

Responsabilidades

• Own the region’s most important customer relationships from day one through renewal and expansion.
• Execute executive-level trusted advisor engagement to realize measurable value.
• Drive adoption, value realization reviews, and programmatic executive business reviews.
• Grow revenue within existing accounts by identifying expansion opportunities during renewal cycles.

Conocimientos

Customer success

Account management

Executive stakeholder management

Educación

Bachelor’s degree in technology, business, or related field

Master’s degree or certifications advantageous

Descripción del empleo

Backbase is seeking a Senior Customer Success Director to own the region’s most strategic customer relationships from day one through renewal and expansion. You’ll act as an executive-level trusted advisor, ensuring measurable value from the Backbase platform.

You will build multi-level stakeholder relationships, establish governance with senior leaders, and orchestrate a single, coherent account strategy across delivery, product, and commercial teams, measuring outcomes over activities.