Regional Director, Customer Success & Value Realization

Backbase; Ciudad de México; Presencial; MXN 1.800.000 - 3.000.000; Jornada completa

Descripción de la vacante

Backbase seeks a senior Customer Success Director to own the region’s most strategic customer relationships from engagement through renewal and expansion. You will serve as the executive-level trusted advisor, ensuring each institution realizes durable value from the Backbase platform.

You’ll build multi-level stakeholder relationships, establish governance with senior leaders, and own the success plan to drive adoption, growth, and advocacy across delivery, product, and commercial teams.

Formación

• 12+ years in customer success within technology or software
• Bachelor’s degree in technology, business or related field; Master’s beneficial
• Strong ability to build trust with executive stakeholders
• Willingness to travel frequently within the region

Responsabilidades

• Own the region’s customer outcomes across the full lifecycle from onboarding to renewal and expansion
• Build and sustain executive relationships; establish governance with senior leaders early
• Own the engagement model, success plan, and value baseline through go-live with accountable delivery teams
• Orchestrate one account strategy across delivery, product, and commercial teams
• Drive adoption of Backbase platform and partner solutions; measure realized value
• Lead value realization reviews and executive business reviews for ongoing visibility
• Grow revenue within existing accounts through renewal cycles and expansion opportunities
• Serve as Voice of the Customer and convert satisfied customers into references and advocates

Conocimientos

Executive stakeholder management

Account growth strategy

Value realization

Renewal management

Strong communication

Educación

Bachelor’s degree in technology or business

Master’s degree advantageous

Herramientas

CRM systems

Salesforce

Data visualization

Descripción del empleo

Backbase seeks a senior Customer Success Director to own the region’s most strategic customer relationships from engagement through renewal and expansion. You will serve as the executive-level trusted advisor, ensuring each institution realizes durable value from the Backbase platform.

You’ll build multi-level stakeholder relationships, establish governance with senior leaders, and own the success plan to drive adoption, growth, and advocacy across delivery, product, and commercial teams.